£10,000 Secret Santa - On the Global Network - October 2022 to December 2022 - FAQs & Specific Rules

12 December 2022, 06:00

How much does it cost to enter?

Entries cost £3 plus your standard network rate.

How do I enter? You can enter the competition by texting CASH, followed by your answer, to 65588 or 84903. You can also enter online through Gold's Win+ platform. Entry packages start from £3. For special entry offers, and all entry options / prices, please see the rules below.

What question do I need to answer?

We’ll play you an audio clip on air, and you’ll need to identify the Secret Santa celebrity. You can find the audio clip and an additional visual clue at https://winplus.goldradiouk.com/competition/3712/win-pound10000-in-time-for-christmas/

When do I enter?

Make sure you enter before the competition closes at 3:30pm on Friday 23rd December. If you enter after that you won’t be entered but you may still be charged.

Can I enter from anywhere in the UK?

You can enter the competition if you’re a resident of Great Britain (England, Scotland or Wales). If you live in Northern Ireland, The Isle of Man or the Channel Islands, then we’re really sorry but you shouldn’t enter as you won’t be eligible to win, due to different regulations in those places.

Do I have to be available to answer my phone to win?

You will need to be able to be contactable by phone within 28 days from when the competition closes. However, in order to be paid before Christmas, you will need to answer our call at 3:30pm on the closing date.

What can I win?

One person will win a £10,000 bank transfer

Can I enter by phone call?

No, text and online are the only ways to enter

Is this competition exclusive to Gold?

This competition is promoted across Global’s websites, radio brands and other media

I have sent a text to enter but haven’t received a confirmation message.

There are many different reasons for this. It could be due to insufficient funds, a Premium Rate block, a monthly cap that’s been exceeded, or a problem with your mobile phone network. You’ll need to contact your network about this: O2: o2.co.uk Vodafone:Vodafone.co.uk EE: ee.co.uk Sky: sky.com/help/home/sky-mobile Three: three.co.uk Virgin: virginmedia.com/mobile

Why are my messages not sending in the first place?

If messages are not leaving your phone, then they haven’t reached us and won’t be included in the draw to win. This isn’t something we’re able to affect, so you’ll need to contact your mobile phone network (using the contact details above), and they’ll be able to advise you further.

I tried to enter online via Win+ but my entry failed

If you selected ‘pay by mobile’ but your entry failed, there are many different reasons for why this could be. Not all mobile networks support this kind of transaction – it’s only available on O2, Vodafone, EE and Three. Otherwise, it could be due to insufficient funds, a block, a monthly cap that’s been exceeded, or another problem with your mobile phone network. You’ll need to contact your network about this. If you entered via PayPal and your entry failed, you may have insufficient funds in your account. Please contact PayPal if in doubt.

I was a winner on another Gold competition recently. Can I enter?

In the last six months, if you’ve won a competition from any of Global’s brands, including via radio stations and websites – winning either a prize valued at a thousand pounds or more, or winning more than one prize of any value - your entries won’t be eligible until any exclusion period has ended. If we’ve still not answered your question, check out our full list of Premium Rate FAQs here

£10,000 Secret Santa on The Global Network, October to December 2022 – Specific Rules.

1. The £10,000 Secret Santa promotion (‘Promotion’) is organised by Global (as defined in the General Terms and Conditions). The Promotion will run from Sunday 23rd October 2022 to Friday 23rd December 2022 on Global’s Win+ Platform which includes the following Global websites: www.heart.co.uk, www.capitalfm.com, www.smoothradio.com,www.radiox.co.uk, www.mygoldmusic.co.uk, www.classicfm.com, www.lbc.co.uk, www.capitalxtra.com and www.winplus.co.uk and will promoted on those websites and on other channels including but not limited to radio stations, social media, email newsletters, SMS text clubs, etc. The Promoter is Global.

2. IMPORTANT: THIS PROMOTION IS ONLY OPEN TO RESIDENTS OF GREAT BRITAIN AND IS NOT OPEN TO RESIDENTS OF NORTHERN IRELAND, THE ISLE OF MAN OR THE CHANNEL ISLANDS. The Promotion is subject to these Specific Rules and the General Terms and Conditions which are available here (together, the ‘Promotion Terms and Conditions’). Entry into the Promotion constitutes acceptance of these Specific Rules and the General Terms and Conditions. Details of the Promotion:

3. The Promotion will open at 00:01 on Sunday 23rd October 2022 and close at 15:30 on Friday 23rd December 2022. Entries received before or after this time will not be included in the Promotion but may still be charged

4. You must complete your entry by selecting the number of entries you would like to purchase and completing the payment journey through your chosen Payment Services Provider (PSP). The cost of the entry package you select will be made clear at the point of purchase.

5. To enter the Promotion, you must identify the mystery celebrity presented in the online image and audio clue.

6. You must complete your entry by selecting the number of entries you would like to purchase and completing the payment journey through your chosen Payment Services Provider (PSP). The cost of the entry package you select will be made clear at the point of purchase.

7. There are two ways to enter this promotion: 7a. Online via Global’s websites 7b. Via SMS text message

8. Entering Online via Global’s websites:

8a You can access the Promotion by clicking on the relevant competition link on the ‘Win’ page of Global’s brand websites including www.heart.co.uk, www.capitalfm.com, www.smoothradio.com, www.radiox.co.uk, www.mygoldmusic.co.uk, www.classicfm.com, www.lbc.co.uk, www.capitalxtra.com, www.capitaldance.com and www.goldradiouk.com. It is also available at www.winplus.co.uk.

8b. You must complete your entry by selecting the number of entries you would like to purchase and completing the payment journey through your chosen Payment Services Provider (PSP). The cost of the entry package you select will be made clear at the point of purchase, and are in Clause 10.

9. Entering via SMS Text Message:

9a. To enter via SMS you must text in with the keyword and your answer to the shortcode (the “Text Message Line”) as directed by the presenter(s) on-air. Each text entry costs £3 plus standard network rate.

9b. SMS entry is not open for the entirety of the competition run. The opening and closing times of the Text Message Line will be given out on air. Please only enter via SMS when instructed by a presenter on air otherwise your entry won’t count but you may still be charged.

9c. On entering the Promotion by SMS text message, you will receive a text message back which confirms your entry, and which invites you to take part in an offer for bonus entries, whereby if you enter the Promotion additional times within the same Promotion round, you will receive additional entries into that Promotion round at no extra cost. The details of this offer will be included in the text bouceback and a full breakdown of how these bonus entries work is detailed in the table available in Clause 10. The additional entries will be automatically included once you’ve submitted your paid entries and you will not need to text again to claim these. It is your responsibility to ensure that if you respond to this offer, the text lines for the Promotion round are still open when you do so. The bonus entries cycle resets with each round of the Promotion. Please see summary of entry prices in Clause 10.

10. Entry Prices For a full breakdown of all entry options, tariffs and costs, including bonus entries available for SMS text message entry, please click here.

11. We are not responsible for any issues or problems experienced by your chosen Payment Services Provider, which may delay the delivery of your entry to us.

12. Once the Promotion has closed (or within seven (7) days of the closing time of the Promotion), one entry will be selected at random from all the entries during that round. The selected entry must be eligible and have the correct answer. If you are the entrant who submitted that entry, one of our representatives will call you on the telephone number which you gave us when you entered. If the entry is ineligible, or doesn’t have the correct answer, we reserve the right to withdraw the prize and select another entrant.

13. Entrants must provide the correct answer to be eligible for the draw. Multiple answers will not be accepted. Global’s decision is final.

14. We may publish and publicise your name, image, social media handle and/or profile picture, your nearest geographical location (for example, your nearest city, town or county), and we may refer to your association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes solely in connection with the Promotion.

15. By entering the Promotion you are requesting that we process your entry into the Promotion immediately. We complete the entry process immediately following receipt of your entry and therefore you acknowledge that once you enter the Promotion you will lose any right you may have to cancel your entry and receive a refund (whether under the Consumer Contracts Regulations 2013 or otherwise).

Eligibility:

16. The Promotion is only open to residents of Great Britain (i.e. England, Scotland and Wales only)] aged 18 and over, and who are based in Great Britain at the time of entry. For the avoidance of doubt, the Promotion is not open to residents of Northern Ireland, the Isle of Man or the Channel Islands.

17. Multiple entries are permitted across the Win+ platform up to a maximum of £24 spend per day; any additional entries above this limit will be excluded from The Promotion. If we believe that entrants may be entering across multiple devices or phone numbers in order to negate the spend limit, they may be disqualified from The Promotion. The Promotion is for entertainment purposes only and we strongly advise against excessive use. Where entry by SMS is available, multiple entries via SMS text message are permitted up to a maximum of 8 paid entries per day (£24 + standard network rate charges); any additional entries above this limit will be excluded from the Promotion. You may make entries via both SMS text message and Win+ up to the applicable limit of each method of entry. However, the Promotion is for entertainment purposes only and we strongly advise against excessive use.

Prize:

18. One winning entrant will receive £10,000

19. If you provide all necessary details via the method directed by 4pm of the day that the Promotion closes, we will aim to initiate the transfer of funds on the same day, in our discretion, otherwise will aim to do so on the following working day. If you provide your details on any other day, we will aim to initiate the transfer of funds the next working day after those details are received by us. You must provide all necessary details via the method directed within 14 days after the original request to do so otherwise the prize will be forfeited in our discretion. Eligibility checks may delay fulfilment of the prize.

20. Any other costs and expenses which are not specifically included in the prize description are excluded and will be the sole responsibility of the winner.

21. The prize is non-transferable and non-refundable.

22. We reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion.

23. We are registered with the Phone-paid Services Authority (“PSA”): registration number ORG832-96388-41101. For all enquiries in connection with the Promotion please contact our customer support team at customer.support@global.com or on 0333 200 2000.

Data Protection:

24. Your personal data that you provide to us will be collected and processed by us, our licensees (including Communicorp UK Limited) as well as the prize providers, and if applicable, our service providers, network operators and suppliers in order to administer and fulfil the Promotion. Your personal data may also be disclosed to the Phone-paid Services Authority, Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.

25. By entering a Promotion, you acknowledge that any personal data provided by you in connection with the Promotion will be processed as set out above and in accordance with our Privacy Policy which sets out full details of how we process personal data and how you can exercise your rights as a data subject. Please ensure you have read and understood our Privacy Policy before entering any Promotion. If you are required to submit a guest(s)/travel companion(s) personal data to enter a Promotion, you must ensure that your guest(s)/travel companion(s) have given you consent to provide us with their personal data.

26. You may be asked if you want to opt-in to marketing from us when you enter a Promotion. If you choose to opt-in, we will use your personal data for marketing purposes (see Global's Privacy Policy for more details). You can withdraw your consent to marketing at any time by unsubscribing.

27. We and the prize providers may transfer and process personal data outside of the EEA and UK for the purposes of administering the Promotion. Where any transfers are made outside of the EEA or UK we will ensure appropriate safeguards to protect your personal data are in place.

28. We will hold your personal data for a period of up to 3 years in order to comply with our regulatory obligations.

29. You may request the removal of your personal details from our database by contacting privacy@global.com. If you request that your personal details be removed prior to the conclusion of a Promotion, you will forfeit your right to enter the Promotion and/or claim any prize and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.